Jefferson Tools | Warranty

Warranty Returns Form

If you have discovered any defects in the workmanship or materials used in the manufacture of your tools or equipment please consult the warranty statement that came with your product. If your product is still under warranty you can arrange to have it returned to your nearest authorised Jefferson Repair Centre or dealership using the form below. If for any reason you are unable to download and print off a copy of this form please contact us with your name, address on 01244 646 048 and we will arrange to have one sent out to you by post.

Warranty Repair

Should Jefferson confirm the existence of any defect covered by this warranty the defect will be corrected by repair or replacement at an authorized Jefferson dealer or repair centre.

Packaging & Freight Costs

The customer is responsible for the packaging of any equipment and making it ready for collection. Jefferson will arrange collection and transportation of any equipment returned under warranty. Upon inspection of the equipment, if no defect can be found or the equipment is not covered under the terms of the Jefferson warranty, the customer will be liable for any labour and return transportation costs incurred. These costs will be agreed with the customer before the machine is returned.

Warranty Limitations

Jefferson will not accept responsibility or liability for repairs made by unauthorised technicians or engineers. Jefferson's liability under this warranty will not exceed the cost of correcting the defect of the Jefferson products.

Jefferson will not be liable for incidental or consequential damages (such as loss of business or hire of substitute equipment etc.) caused by the defect or the time involved to correct the defect. This written warranty is the only express warranty provided by Jefferson with respect to its products.

Any warranties of merchantability are limited to the duration of this limited warranty for the equipment involved.

Jefferson is not responsible for cable wear due to flexing and abrasion. The end user is responsible for routine inspection of cables for possible wear and to correct any issues prior to cable failure.

Claiming Warranty Coverage

The end user must contact Jefferson Professional Tools & Equipment (Tel: (0) 1244 646 0148) or their nearest authorised Jefferson dealer where final determination of the warranty coverage can be ascertained.

Reporting the Defect

Online Method:

Complete the Warranty Returns form shown below. You can complete the form online and submit it to us directly or download the form to print out and return by post if you prefer.

Telephone Method:

Contact your Jefferson dealer or sales representative with the following information:

  • Model number
  • Serial number (usually located on the specification plate)
  • Date of purchase

A Warranty Returns form will be sent to you for completion and return by post or fax, together with details of your nearest authorised Jefferson repair centre. On receipt of this form Jefferson will arrange to collect the equipment from you at the earliest convenience.

Note: A proof of purchase must be included when submitting the warranty return. Jefferson will be unable to collect any warranty equipment or process any requests without a copy of the original proof of purchase.

Please complete all fields below and attach a copy of your Proof of Purchase to allow us to process your Warranty Return Application as quickly as possible:

1. About Your Equipment
2. Describe The Fault Found In The Equipment

Important: We are unable to process any submissions that do not include a clear description of the fault with the equipment

3. Who Supplied Your Equipment?
4. Your Contact & Collection Details
5. Your Proof Of Purchase

Important: We Are Unable To Process Any Warranty Return Applications That Do Not Contain a Copy of The Proof of Purchase

* = Required Field

Note: Your data will be held by Jefferson Professional Tools & Equipment for warranty administration purposes and will not be shared with any third parties or used for marketing purposes.

Returning the Equipment

It is the customer's responsibility to ensure that the equipment is appropriately and securely packaged for collection, together with a copy of the original proof of purchase. Please note that Jefferson cannot assume any responsibility for any damage incurred to equipment during transit. Any claims against a third party courier will be dealt with under the terms & conditions of their road haulage association directives.

Assessment and Repair

On receipt, the equipment will be assessed by an authorised Jefferson engineer and it will be determined if the equipment is defective and in need of repair and any repairs needed are covered by the warranty policy. In order to qualify for warranty cover all equipment presented must have been used serviced and maintained as instructed in the user instructions or manual (where available).

Where repair is not covered by the warranty a quotation for repair, labour costs and return delivery will be sent to the customer (normally within 7 working days).

Note: If the repair quotation is not accepted Jefferson Professional Tools & Equipment will invoice 1 hour labour time at £30 per hour plus return carriage costs (plus VAT). In cases where no fault can be found with the equipment, or, if incorrect operation of the equipment is identified as the cause of the problem, a minimum of 1 hour labour at £30 per hour plus carriage costs will be required before the equipment will be despatched back to the customer. Any equipment repaired or replaced under warranty will normally be ready for shipment back to the customer within 7 working days upon receipt of the equipment at an authorised Jefferson Repair centre (subject to part availability). Where parts are not immediately available Jefferson will contact you with a revised date for completion of the repair.